OperationsGuide
Operating the Control Plane
How the main operational surfaces work together after setup and activation.
Daily operating surfaces
- Overview — deployment state, Programs, attention items, connection health and environment-scoped activity.
- Catalog — tests, panels, pricing and laboratory-code mapping health.
- Fulfillment — collection models, service geography and serviceable locations.
- Orders and Customers — the canonical operational queue and subject references created through ordering.
- Results — released versions, provenance and report availability.
- Experience — optional consumer presentation using the same governed foundation.
- Integrations — laboratory transport, API clients and grants, credentials, webhooks, validation and activity.
- Settings — laboratory profile, members, access, security and commercial configuration.
- Status — public availability and incident history, separate from one laboratory's integration logs.
Switching environments
The selector changes the active authorization boundary, not merely a visual filter. Confirm the label before every action: Production · LIVE is live activity; Sandbox · TEST is synthetic. The post-live Sandbox keeps completed-step access, while Production presents Production API setup and management.